This policy explains refunds for the two kinds of payment on AutoArena: the fees sellers pay us for listing services, and payments made directly between a buyer and a seller for a vehicle.
Listing & subscription fees (paid to AutoArena)
- Paid listing packages and dealer subscriptions are activated immediately, so they are generally non-refundable once the listing or subscription goes live.
- If you were charged in error, charged twice, or a paid feature did not activate, contact us within 7 days with your payment reference and we will investigate and refund a verified error.
- If we remove your listing for breaching our rules, fees for that listing are not refundable.
Vehicle payments (between buyer and seller)
- AutoArena is a marketplace: payment for a car is made directly to the seller, so refunds for a vehicle are governed by your agreement with that seller.
- Agree refund and return terms in writing before you pay, and prefer pay-on-delivery or a secure/escrow option where available.
- Where a secure-payment or escrow option is offered on AutoArena, its own terms (including any inspection window) apply and take precedence for that transaction.
How to request a refund
Email us via the contact page with your name, the payment reference or listing link, and a short description of the issue. Eligible refunds of fees paid to AutoArena are processed to your original payment method, typically within 5–10 business days after approval.
This policy may be updated from time to time; the version on this page applies.